kode4 Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions (the "Agreement") constitute a legally binding contract between you (the "User", "Player", "you", or "your") and kode4 (the "Company", "Platform", "we", "us", or "our") governing your access to and use of the kode4 website located at https://kode4.cam and all related services, games, betting markets, and features (collectively, the "Service").

By creating an account, accessing the Platform, placing bets, playing games, or otherwise using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by this Agreement in its entirety, including our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

If you do not agree with any provision of this Agreement, you must immediately cease all use of the Service and refrain from creating an account. Continued use of the Service following any modifications to this Agreement constitutes your acceptance of such modifications.

2. Definitions

For the purposes of this Agreement, the following terms shall have the meanings set forth below:

• "Account" means the unique user account you create with kode4 to access the Service, identified by your username and password.
• "Balance" means the total amount of funds (in Indonesian Rupiah) credited to your Account, including deposits, winnings, and bonus funds.
• "Bet" or "Wager" means any stake placed by you on a gaming outcome, sports event, or other betting market offered on the Platform.
• "Bonus" means any promotional credit, free bet, free spin, cashback, or other incentive provided by kode4, subject to specific terms and wagering requirements.
• "Deposit" means the transfer of funds from your personal bank account or e-wallet to your kode4 Account Balance.
• "Game" means any casino game, slot, live dealer table, sports betting market, or other form of wagering entertainment offered on the Platform.
• "KYC" (Know Your Customer) means the identity verification process requiring you to submit valid identification documents to confirm your identity, age, and residency.
• "RTP" (Return to Player) means the theoretical percentage of total wagers that a game is designed to return to players over an extended period of play.
• "Withdrawal" means the transfer of funds from your kode4 Account Balance to your designated Indonesian bank account or e-wallet.
• "WIB" (Waktu Indonesia Barat / Western Indonesia Time) means UTC+7, the time zone applicable to Jakarta, Sumatra, and West/Central Java, used for all Service operational hours and transaction processing times.

3. Eligibility Requirements

To register for and use the kode4 Service, you must meet all of the following eligibility criteria without exception:

3.1 Age Requirement

You must be at least 21 years of age at the time of registration. kode4 strictly prohibits underage gambling. By creating an Account, you warrant that you are of legal gambling age in Indonesia. We reserve the right to request proof of age at any time, and failure to provide satisfactory documentation will result in immediate Account suspension and forfeiture of funds.

3.2 Jurisdiction and Residency

You must be a legal resident of Indonesia with a valid Indonesian National Identity Card (KTP). The Service is intended exclusively for users physically located within Indonesia at the time of account registration and gameplay. Use of VPNs, proxy servers, or other tools to disguise your location is strictly prohibited and constitutes grounds for immediate Account termination.

3.3 Legal Capacity

You must possess full legal capacity to enter into binding contracts under Indonesian law. You must not be legally restricted from participating in online gambling activities due to self-exclusion programs, court orders, bankruptcy proceedings, or any other legal impediment.

3.4 Single Account Per Person

You are permitted to maintain only one (1) Account with kode4. Creation of multiple Accounts (also known as "duplicate accounts" or "multi-accounting") is strictly forbidden. If we detect multiple Accounts associated with the same person, household, IP address, device, or payment method, all such Accounts will be suspended, Balances forfeited, and bonuses voided.

4. Account Registration and Security

4.1 Registration Process

To create an Account, you must complete the online registration form with accurate, current, and complete information including your full legal name (as it appears on your KTP), date of birth, email address, mobile phone number, and residential address. All information provided must be truthful and verifiable. Providing false, misleading, or fraudulent information is grounds for immediate Account termination and may constitute a criminal offense.

4.2 Identity Verification (KYC)

kode4 is required by international anti-money laundering (AML) and counter-terrorism financing (CTF) regulations to verify the identity of all Account holders. Before processing your first withdrawal, you must complete KYC verification by submitting the following documents:

• A clear, legible photograph or scan of your Indonesian National Identity Card (KTP) showing all details including your photo, name, date of birth, NIK (National Identification Number), and address.
• A recent selfie photograph of yourself holding your KTP next to your face for identity confirmation.
• Proof of residential address (optional, may be requested): a recent utility bill, bank statement, or government-issued document dated within the last 3 months showing your name and address matching your Account details.

KYC verification is typically processed within 1-24 hours during business days (WIB). You will receive email notification once your Account is verified. Failure to complete KYC verification within 30 days of your first deposit may result in Account suspension and withdrawal restrictions until verification is completed.

4.3 Account Security Obligations

You are solely responsible for maintaining the confidentiality of your Account username and password. You must not share your login credentials with any third party. You agree to notify kode4 immediately if you become aware of any unauthorized access to or use of your Account. kode4 is not liable for any loss or damage arising from your failure to protect your Account credentials.

We strongly recommend enabling two-factor authentication (2FA) on your Account for enhanced security. You should use a strong, unique password that is not used for any other online service.

5. Deposits and Withdrawals

5.1 Deposit Methods and Processing

kode4 accepts deposits in Indonesian Rupiah (IDR) via the following payment methods: Bank transfer from BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, Bank Permata, and other major Indonesian banks; and e-wallet transfers from OVO, DANA, GoPay, ShopeePay, and LinkAja.

The minimum deposit amount is Rp 50,000. There is no maximum deposit limit, but transactions exceeding Rp 100,000,000 may require additional verification for AML compliance. Deposits are typically credited to your Account within 2 minutes of confirmation. kode4 does not charge deposit fees, but your bank or payment provider may impose their own transaction charges.

5.2 Withdrawal Procedures

You may request a withdrawal of your Account Balance (excluding any pending bonus amounts subject to wagering requirements) at any time by submitting a withdrawal request through your Account dashboard. Withdrawals are processed to the same payment method used for your most recent deposit, or to a verified Indonesian bank account or e-wallet registered in your name.

The minimum withdrawal amount is Rp 100,000. Standard withdrawal processing time is 5-15 minutes during WIB business hours (Monday-Friday, 09:00-17:00 WIB, excluding Indonesian public holidays). Withdrawals requested outside business hours or on weekends may be processed on the next business day. VIP members enjoy priority withdrawal processing with reduced waiting times.

5.3 Withdrawal Restrictions and Verification

Before your first withdrawal, you must complete KYC verification as described in Section 4.2. Subsequent withdrawals may require additional verification if there are changes to your payment method, unusual transaction patterns, or if a withdrawal exceeds Rp 50,000,000.

kode4 reserves the right to request additional documentation to verify the source of funds for large deposits or withdrawals, in compliance with AML regulations. Withdrawal requests may be delayed or denied if we have reasonable grounds to believe that the Account is being used for money laundering, fraud, or other illegal activities.

All deposits must be wagered at least once (1x rollover) before withdrawal. This requirement applies to all deposits, including those not claiming any bonus, to prevent the Platform from being used as a money transfer service.

6. Bonuses and Promotions

6.1 Bonus Eligibility and Acceptance

kode4 offers various bonuses and promotions including welcome bonuses, deposit match bonuses, cashback offers, free spins, free bets, and loyalty rewards. All bonuses are subject to specific terms and conditions, including wagering requirements, game restrictions, maximum bet limits, and expiration dates, which are clearly stated in the promotional materials for each offer.

Bonuses are intended as promotional incentives for entertainment purposes and do not constitute real money until all wagering requirements are satisfied. By accepting a bonus, you agree to comply with all associated terms. kode4 reserves the right to void bonuses and any associated winnings if terms are breached.

6.2 Wagering Requirements

Most bonuses are subject to wagering (rollover) requirements, meaning you must wager the bonus amount (and sometimes the deposit amount) a specified number of times before you can withdraw any winnings derived from the bonus. For example, a Rp 1,000,000 bonus with a 30x wagering requirement means you must place total bets of Rp 30,000,000 before the bonus and associated winnings become withdrawable.

Different games contribute differently toward wagering requirements: Slots typically contribute 100%, table games (blackjack, roulette, baccarat) may contribute 10-20%, and some games may be excluded entirely. Maximum bet per spin or hand during wagering is typically Rp 50,000. Exceeding the maximum bet limit while wagering a bonus may result in forfeiture of the bonus and associated winnings.

6.3 Bonus Abuse and Fraud

Bonus abuse, including but not limited to creating multiple Accounts to claim bonuses repeatedly, using bots or automated systems, exploiting software glitches, or engaging in collusion with other players, is strictly prohibited. kode4 employs sophisticated fraud detection systems to identify suspicious betting patterns. Any Account found to be engaged in bonus abuse will be immediately terminated, all bonuses voided, and winnings forfeited.

7. Betting Rules and Game Conduct

7.1 Bet Acceptance and Settlement

All bets placed on kode4 are subject to acceptance by the Platform. We reserve the right to refuse or limit any bet at our sole discretion, particularly in cases of suspected fraud, technical errors, or if the bet would expose the Platform to excessive risk. Once a bet is confirmed and appears in your betting history, it is considered accepted and cannot be cancelled (except for pre-match bets on sports events that may allow cancellation before the event starts, at our discretion).

Bets are settled according to the official results of the relevant game or sports event. For sports betting, we use official results from the respective governing bodies (FIFA for football, FIBA for basketball, etc.). In the event of a postponement, cancellation, or abandonment of a sports event, our standard voiding and refund rules apply as stated in the specific sport's betting rules.

7.2 Sports Betting - Football (Bandar Bola)

kode4 offers comprehensive football betting markets including Indonesian BRI Liga 1, international leagues (EPL, La Liga, Serie A, Bundesliga, Champions League, World Cup), and Timnas Indonesia matches. Common bet types include Asian Handicap (voor bola), Over/Under (OU), 1X2 (win-draw-win), Mix Parlay (accumulator), BTTS (both teams to score), and live in-play betting.

For Asian Handicap bets, the handicap is applied to the final score to determine the winning side. Half-goal and quarter-goal handicaps are common. For Mix Parlay bets, all selections must win for the bet to pay out; if any selection loses, the entire parlay loses. Parlay insurance promotions, if offered, are subject to specific terms stated in the promotional materials.

7.3 Casino Games and RTP

All casino games (slots, table games, live dealer games) provided on kode4 use Random Number Generator (RNG) technology that has been independently tested and certified for fairness. Each game displays its theoretical Return to Player (RTP) percentage, which represents the expected long-term payout over millions of rounds of play. RTP is a theoretical statistical measure and does not guarantee specific results for individual playing sessions.

Live dealer games are streamed in real-time from licensed studios operated by Evolution Gaming, Ezugi, Pragmatic Play Live, and other certified providers. Game outcomes are determined by physical dealing of cards, spinning of roulette wheels, or throwing of dice, not by software algorithms.

7.4 Traditional Indonesian Games

kode4 provides access to traditional Indonesian betting markets including togel (lottery-style number games) and live-streamed sabung ayam (cockfighting from licensed international arenas in the Philippines, Thailand, and Cambodia). These games are subject to their own specific rules, which are available in the game interfaces. All such content is provided for entertainment purposes to adult Indonesian players familiar with these cultural betting traditions.

8. Prohibited Activities and Account Conduct

The following activities are strictly prohibited and constitute material breaches of this Agreement:

• Underage gambling: Creating an Account or placing bets if you are under 21 years of age.
• Multiple Accounts: Creating more than one Account per person, household, or device.
• Fraud and deception: Providing false information, using stolen or fraudulent payment methods, or engaging in any form of financial fraud.
• Money laundering: Using the Platform to disguise the origins of illegally obtained funds.
• Collusion and cheating: Conspiring with other players, using bots or automated betting systems, exploiting software vulnerabilities, or otherwise attempting to gain an unfair advantage.
• Abuse of bonuses: Creating multiple Accounts to claim bonuses, using betting strategies solely to meet wagering requirements without genuine gameplay, or otherwise violating bonus terms.
• Unauthorized access: Attempting to access other players' Accounts, reverse-engineering the Platform's software, or conducting any form of cyberattack.
• Offensive behavior: Harassing other players or customer support staff, using offensive or abusive language in chat features, or engaging in discriminatory conduct.
• Illegal activity: Using the Service for any purpose that violates Indonesian law or international law.

Violation of any prohibited activity rule will result in immediate Account suspension or termination, forfeiture of all funds and winnings, and potential reporting to law enforcement authorities where criminal activity is suspected.

9. Limitation of Liability and Disclaimers

9.1 Service Availability

While kode4 strives to provide uninterrupted service, we do not guarantee that the Platform will be available at all times. The Service may be temporarily unavailable due to scheduled maintenance, technical issues, server failures, internet connectivity problems, or circumstances beyond our reasonable control (force majeure events including natural disasters, acts of government, strikes, or wars).

kode4 is not liable for any losses, damages, or missed betting opportunities resulting from Service downtime, technical malfunctions, or interruptions. We will make reasonable efforts to notify users of scheduled maintenance in advance, but emergency maintenance may occur without notice.

9.2 Gambling Risks

You acknowledge and accept that gambling inherently involves risk of financial loss. kode4 does not guarantee that you will win or make a profit from using the Service. All betting and gaming outcomes are determined by chance (in the case of casino games) or by the actual results of sports events (in the case of sports betting). You are solely responsible for your betting decisions and any financial losses you incur.

We strongly encourage all users to gamble responsibly, set deposit and loss limits, and seek help if gambling is negatively impacting your life. See our Responsible Gaming page for resources and support tools.

9.3 Maximum Liability

To the fullest extent permitted by law, kode4's total aggregate liability to you for any and all claims arising out of or relating to your use of the Service, whether in contract, tort, or otherwise, shall not exceed the total amount of deposits you have made to your Account in the three (3) months immediately preceding the event giving rise to liability, or Rp 10,000,000, whichever is less.

In no event shall kode4 be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, even if we have been advised of the possibility of such damages.

10. Account Suspension and Termination

10.1 Voluntary Account Closure

You may close your Account at any time by contacting our customer support team via live chat, WhatsApp, or email. Upon closure, any remaining Balance (after deduction of applicable fees and completion of pending wagering requirements) will be refunded to your registered payment method. Account closure is permanent and cannot be reversed. If you wish to gamble with kode4 again in the future, you must register a new Account (subject to our single-account policy).

10.2 Self-Exclusion

If you believe you have a gambling problem, we offer self-exclusion options ranging from 24 hours to permanent exclusion. During the self-exclusion period, you will not be able to access your Account or place bets. See our Responsible Gaming page for details on how to self-exclude.

10.3 Suspension or Termination by kode4

kode4 reserves the right to suspend or terminate your Account immediately and without prior notice if:

• You breach any provision of this Agreement, including eligibility requirements, prohibited activities, or bonus terms.
• We suspect fraud, money laundering, collusion, or other illegal activity associated with your Account.
• You fail to complete KYC verification within a reasonable timeframe or provide false identification documents.
• You engage in abusive or threatening behavior toward our staff or other users.
• We are required to do so by law, regulation, or order of a court or government authority.

Upon termination for breach, any remaining Balance may be forfeited at our discretion. We will provide written notice of termination via email to the address registered with your Account, stating the reason for termination where permitted by law.

11. Governing Law and Dispute Resolution

11.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which kode4 holds its international gaming license, without regard to conflict of law principles. The choice of governing law does not affect your statutory rights as a consumer under Indonesian law where such rights cannot be contractually waived.

11.2 Dispute Resolution Process

In the event of any dispute arising out of or relating to this Agreement or your use of the Service, you agree to first contact our customer support team to attempt to resolve the matter informally. Most disputes can be resolved quickly and amicably through direct communication.

If the dispute cannot be resolved through customer support within 30 days, you agree to submit the dispute to binding arbitration in accordance with the arbitration rules of the jurisdiction governing this Agreement. The arbitration shall be conducted in English. Each party shall bear its own costs of arbitration.

You agree to waive any right to participate in class-action lawsuits or class-wide arbitration against kode4. All disputes must be brought on an individual basis.

12. Contact Information and Customer Support

If you have questions about these Terms & Conditions or need assistance with your Account, our customer support team is available 24/7 via the following channels:

• Live Chat: Available in your Account dashboard (Indonesian-speaking agents, average response time under 3 minutes during peak hours WIB)
• WhatsApp: Contact our dedicated Indonesian support line (details provided in your Account)
• Email: [email protected] (response within 4-12 hours during business days)

For legal notices, complaints, or formal correspondence, please write to:

kode4 Legal Department
Email: [email protected]